Frequently Asked Questions

PepNova supplies batch-documented research compounds and peptides with transparent third-party testing, full Certificates of Analysis, clean fulfillment, and professional support — strictly for laboratory and research use.

Eligible batches are tested by independent laboratories using HPLC and Mass Spectrometry. A batch-specific Certificate of Analysis is included with every order showing identity and purity verification.

Every product page links to its batch-specific COA, and all documents are available in our COA Library. A COA is also included with every order.

Lyophilized compounds are stable; for short-term storage keep cool and dark, and for long-term storage refrigerate or freeze. Avoid repeated freeze-thaw cycles. Specific storage guidance is listed on each product page.

No. All products are sold strictly for laboratory research use only. We do not provide dosing, administration, or use-in-subjects guidance of any kind.

Orders are typically processed within 0–2 business days, with most U.S. deliveries arriving within 3–5 business days from fulfillment. All orders ship with tracking.

Yes — orders ship in plain, unlabeled packaging with full tracking and shipment protection on U.S. orders.

We currently ship within the U.S. Contact support for specific availability questions.

We accept major credit and debit cards and secure checkout options. All transactions are processed over encrypted, SSL-secured checkout.

If a product arrives damaged in transit, contact us with photos and we'll arrange a one-time replacement, subject to review. Reconstituted products are not eligible.

You'll receive tracking details by email once your order ships, and you can check status on our Track Order page.

No. All products are sold strictly for laboratory, research, and educational purposes only. They are not approved for human consumption, veterinary use, or any therapeutic, diagnostic, food, or cosmetic application. By purchasing, you confirm you are a qualified researcher.

No. These are research compounds and are not FDA-approved or intended to diagnose, treat, cure, or prevent any condition.

Yes — we offer tiered volume pricing for qualified labs and institutions. Visit our Bulk Orders page to request a quote.

Yes — qualified partners can earn by referring research buyers. See our Affiliate Program page for details.

Email support@pepnova.com — we typically respond within one business day. Have your order number ready for order-specific questions.